Ian and Co Financial Services Ltd is committed to providing a high standard of service. If something does not meet your expectations, we want to hear about it and put it right.

 

How to make a complaint

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If you have a concern or complaint, please contact us in the first instance by email:

Email: info@iancofinancial.com

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Please include:

• Your name and business name (if applicable)

• Details of your complaint

• Any relevant information that may help us understand the issue

 

What happens next

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We will:

• Acknowledge your complaint within 3 working days

• Investigate the matter fully

• Provide a response within 10 working days, where possible

 

If we need more time to investigate, we will keep you informed.

 

Our approach

 

We aim to:

• Handle complaints fairly and promptly

• Communicate clearly throughout the process

• Resolve issues as quickly as possible

 

If you are not satisfied

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If you are not satisfied with our response, you may be able to refer your complaint to a relevant professional or regulatory body, depending on the nature of the service provided.

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Details of this will be provided where applicable.

 

Contact

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If you have any questions about this procedure, please contact us using the details on our website.

Email: info@iancofinancial.com